There are some known issues when using Cisco IP Communicator Release 1.1(5) with VPN software. Various sound cards have differing capabilities. Table2 Known Issues for Cisco IP Communicator Release 1.1(5), INSTALLER:French OS: Some status wording in English during upgrade to CIPC 1.1.4, http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCsa87272, PHONE FEATURES:Cannot use service urls with Cisco IP Communicator, http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCeg80091, USER INTERFACE: Selecting User Options goes to wrong page when connected to CCME, http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCsa60614, AUDIO: Audio Tuning Wizard: Message not clear when setting up microphone volume, http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCsa76145, INSTALLER: CIPC crashes with Atheros Wireless Driver 4.0.100.140a on ThinkPad, http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCsb25018, USER LOCALE: IPC doesn't terminate Refresh after phone screen goes to another URL, http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCsa70327, USER LOCALE: Invalid softkeys seen in a state when dialed using callback dial, http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCeg62073, AUDIO: G729 frame loss concealment quality is low, http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCsa71517, PHONE FEATURES: Host header is empty for HTTP request to URL using IP address, http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCsa70361, USER INTERFACE: The browser window on the IP Communicator opens when it should not, http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCsa79847, CALL FEATURE: Packets are being transmitted when a call is muted, http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCec10113, CALL FEATURE: Could not get EM service as service URL, http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCin81817, ERT: CDP driver file not found entry is logged in CommunicatorConfig, http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCef83218, PHONE FEATURES: memory leak when using communicator - 160 meg usage, http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCef87551, USER INTERFACE: IPC freezes if audio device not available, http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCeg30976, AUDIO MODE: Audio does not stream to the configured device, http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCeg44786, AUDIO: Lost device selection after resuming from standby mode, http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCee82931, USER INTERFACE: numbers entered in text fields cause letter popups, http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCec18527, LOGGING: Enabling SystemTraceFlushAlways reduces performance, http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCec43184, AUDIO: Audio dies when dragging the default skin, http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCed08326, INSTALL: Launching IPC, Non-Admin user was ask to select Network interface ca, http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCed53574, STARTUP: Failed to re-register after resuming from stand-by mode, http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCed57279. It is easy to deploy and includes some of the latest technology and advancements available for IP communications today. INSTALL: Performing silent installations automatically reboots PC. CDP: Communicator is not discovered by Cisco Emergency Responder. Using the online TAC Case Open Tool is the fastest way to open P3 and P4 cases. INSTALL: Media driver intermittently fails--Error 1722 is prompted. You can disable the internal web server for Cisco IP Communicator by creating a Windows registry value and using the regedit utility. Here are detailed instructions that you can pass on to end-users: Step1 After installing Cisco IP Communicator, right-click > Preferences > User. Unzip the W2KUSBHotfix.zip file to access the appropriate locale folder. I have not tried using my phone without my headset or running a debug monitor because I can't recreate the issue on command. Double-click the icon in the system tray to restore the application. Cisco IP Communicator (Figure 1) is a Microsoft Windows-based soft phone application that delivers enhanced telephony support through personal computers. http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCed65551, CALL FEATURE: KeyBoard BackSpace key not working in some cases, http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCec63524, USER INTERFACE: phone display does not respond to first click, http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCec64512, USER INTERFACE: error message if running Error Report after install, http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCee01481, CALL FEATURE: Call Park msg is not restored when overwritten, http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCed07282, USER INTERFACE: Click on slider on LCD does not work, http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCsa76104, INSTALL: Application doesnt display current version in Load File Model Info, http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCeb82424. CALL FEATURE: Auto-line select feature does not work. Digits are dialed twice when using the Claritel i750 USB Handset. New here? http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCec77378. Ip Communicator. Step1 In the Cisco IP Communicator program folder, double-click one of the following .reg files: LowDelay.reg (Lowest latency, default setting). STARTUP: Display fails to initialize when the Flash folder is corrupted or missing. http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCeg52175. Step2 To generate the error report choose Start > Programs> CiscoIPCommunicator > Error Reporting. Vista Enterprise is installed on Vista enabled laptop (HP Compaq nx7400, 1GB RAM, 1.83GHZ). Cisco 8800 Ser. Ability to change working files output location: The location of local and roaming data files can now be configured in Cisco IP Communicator. Can you please help whether ther is any bug because occasionally it starts working as well. Table1 describes the issues that are resolved in Cisco IP Communicator Release1.1(5). The Cisco TAC website is located at this URL: Accessing all the tools on the Cisco TAC website requires a Cisco.com user ID and password. Problem signature:P1: communicatork9.exeP2: 8.6.4.0P3: 570e97cdP4: MediaTermination.dllP5: 1.0.0.1P6: 570e971aP7: 00076480P8: c0000409P9: 00000015P10: Attached files:C:\ProgramData\Microsoft\Windows\WER\ReportQueue\AppCrash_communicatork9.e_eb4b50532c1fdc415213a363c925e522a863c696_996554f6_cab_3bdd34f9\minidump.mdmp\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER3C7.tmp.WERInternalMetadata.xml\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER102B.tmp.csv\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER1C22.tmp.txt\\?\C:\Users\xxxxxxx\AppData\Local\Temp\WER2897.tmp.appcompat.txtC:\ProgramData\Microsoft\Windows\WER\ReportQueue\AppCrash_communicatork9.e_eb4b50532c1fdc415213a363c925e522a863c696_996554f6_cab_3bdd34f9\memory.hdmp, These files may be available here:C:\ProgramData\Microsoft\Windows\WER\ReportArchive\AppCrash_communicatork9.e_eb4b50532c1fdc415213a363c925e522a863c696_996554f6_1479b3ed, Analysis symbol: Rechecking for solution: 0Report Id: 95c95910-14cc-421d-95cc-13f0fbabb26aReport Status: 268435456Hashed bucket: 30110c77096b369a16a93ce0150ba042Event Xml: 1001 4 0 0x80000000000000 41490 Application xxxxxxxxxxxx 116179904435 5 BEX Not available 0 communicatork9.exe 8.6.4.0 570e97cd MediaTermination.dll 1.0.0.1 570e971a 00076480 c0000409 00000015 C:\ProgramData\Microsoft\Windows\WER\ReportQueue\AppCrash_communicatork9.e_eb4b50532c1fdc415213a363c925e522a863c696_996554f6_cab_3bdd34f9\minidump.mdmp\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER3C7.tmp.WERInternalMetadata.xml\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER102B.tmp.csv\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER1C22.tmp.txt\\?\C:\Users\xxxxxxxxxxxxxx\AppData\Local\Temp\WER2897.tmp.appcompat.txtC:\ProgramData\Microsoft\Windows\WER\ReportQueue\AppCrash_communicatork9.e_eb4b50532c1fdc415213a363c925e522a863c696_996554f6_cab_3bdd34f9\memory.hdmp C:\ProgramData\Microsoft\Windows\WER\ReportArchive\AppCrash_communicatork9.e_eb4b50532c1fdc415213a363c925e522a863c696_996554f6_1479b3ed 0 95c95910-14cc-421d-95cc-13f0fbabb26a 268435456 30110c77096b369a16a93ce0150ba042 , Log Name: ApplicationSource: Application ErrorDate: 5/11/2018 4:28:45 PMEvent ID: 1000Task Category: (100)Level: ErrorKeywords: ClassicUser: N/AComputer:xxxxxxxxxDescription:Faulting application name: communicatork9.exe, version: 8.6.4.0, time stamp: 0x570e97cdFaulting module name: ntdll.dll, version: 10.0.15063.608, time stamp: 0x802f667eException code: 0xc0000005Fault offset: 0x00062ec8Faulting process id: 0x2ab4Faulting application start time: 0x01d3e9362299dcffFaulting application path: C:\Program Files (x86)\Cisco Systems\Cisco IP Communicator\communicatork9.exeFaulting module path: C:\WINDOWS\SYSTEM32\ntdll.dllReport Id: 1cb9cc46-a980-4f04-a848-27f873f2956dFaulting package full name: Faulting package-relative application ID: Event Xml: 1000 2 100 0x80000000000000 41489 Application xxxxxxxx communicatork9.exe 8.6.4.0 570e97cd ntdll.dll 10.0.15063.608 802f667e c0000005 00062ec8 2ab4 01d3e9362299dcff C:\Program Files (x86)\Cisco Systems\Cisco IP Communicator\communicatork9.exe C:\WINDOWS\SYSTEM32\ntdll.dll 1cb9cc46-a980-4f04-a848-27f873f2956d , Log Name: ApplicationSource: Windows Error ReportingDate: 5/11/2018 4:28:45 PMEvent ID: 1001Task Category: NoneLevel: InformationKeywords: ClassicUser: N/AComputer:xxxxxxxxxDescription:Fault bucket , type 0Event Name: BEXResponse: Not availableCab Id: 0, Attached files:C:\ProgramData\Microsoft\Windows\WER\ReportQueue\AppCrash_communicatork9.e_eb4b50532c1fdc415213a363c925e522a863c696_996554f6_cab_3bdd34f9\minidump.mdmp\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER3C7.tmp.WERInternalMetadata.xml\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER102B.tmp.csv\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER1C22.tmp.txt\\?\C:\Users\xxxxxx\AppData\Local\Temp\WER2897.tmp.appcompat.txtC:\ProgramData\Microsoft\Windows\WER\ReportQueue\AppCrash_communicatork9.e_eb4b50532c1fdc415213a363c925e522a863c696_996554f6_cab_3bdd34f9\memory.hdmp, These files may be available here:C:\ProgramData\Microsoft\Windows\WER\ReportQueue\AppCrash_communicatork9.e_eb4b50532c1fdc415213a363c925e522a863c696_996554f6_cab_3bdd34f9, Analysis symbol: Rechecking for solution: 0Report Id: 95c95910-14cc-421d-95cc-13f0fbabb26aReport Status: 4Hashed bucket: Event Xml: 1001 4 0 0x80000000000000 41488 Application xxxxxxxxxxx 0 BEX Not available 0 communicatork9.exe 8.6.4.0 570e97cd MediaTermination.dll 1.0.0.1 570e971a 00076480 c0000409 00000015 C:\ProgramData\Microsoft\Windows\WER\ReportQueue\AppCrash_communicatork9.e_eb4b50532c1fdc415213a363c925e522a863c696_996554f6_cab_3bdd34f9\minidump.mdmp\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER3C7.tmp.WERInternalMetadata.xml\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER102B.tmp.csv\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER1C22.tmp.txt\\?\C:\Users\xxxxxxxxxx\AppData\Local\Temp\WER2897.tmp.appcompat.txtC:\ProgramData\Microsoft\Windows\WER\ReportQueue\AppCrash_communicatork9.e_eb4b50532c1fdc415213a363c925e522a863c696_996554f6_cab_3bdd34f9\memory.hdmp C:\ProgramData\Microsoft\Windows\WER\ReportQueue\AppCrash_communicatork9.e_eb4b50532c1fdc415213a363c925e522a863c696_996554f6_cab_3bdd34f9 0 95c95910-14cc-421d-95cc-13f0fbabb26a 4 , Log Name: ApplicationSource: Application ErrorDate: 5/11/2018 4:28:00 PMEvent ID: 1000Task Category: (100)Level: ErrorKeywords: ClassicUser: N/AComputer:xxxxxxxxxDescription:Faulting application name: communicatork9.exe, version: 8.6.4.0, time stamp: 0x570e97cdFaulting module name: MediaTermination.dll, version: 1.0.0.1, time stamp: 0x570e971aException code: 0xc0000409Fault offset: 0x00076480Faulting process id: 0x2ab4Faulting application start time: 0x01d3e9362299dcffFaulting application path: C:\Program Files (x86)\Cisco Systems\Cisco IP Communicator\communicatork9.exeFaulting module path: C:\Program Files (x86)\Cisco Systems\Cisco IP Communicator\MediaTermination.dllReport Id: 95c95910-14cc-421d-95cc-13f0fbabb26aFaulting package full name: Faulting package-relative application ID: Event Xml: 1000 2 100 0x80000000000000 41487 Application xxxxxxxxxx communicatork9.exe 8.6.4.0 570e97cd MediaTermination.dll 1.0.0.1 570e971a c0000409 00076480 2ab4 01d3e9362299dcff C:\Program Files (x86)\Cisco Systems\Cisco IP Communicator\communicatork9.exe C:\Program Files (x86)\Cisco Systems\Cisco IP Communicator\MediaTermination.dll 95c95910-14cc-421d-95cc-13f0fbabb26a . For the purposes of this documentation set, bias-free is defined as language that does not imply discrimination based on age, disability, gender, racial identity, ethnic identity, sexual orientation, socioeconomic status, and intersectionality. You can check the relase notes of each IPC version to find out the JRE versions. http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCuk55652. Steps that have been tried. Workaround: Some VXi headsets are prone to acoustically-coupled echo. Cisco IP Communicator 12.x compatibility with CUCM system version 11.5.1.14900-11 - Cisco Community Start a conversation Cisco Community Technology and Support Collaboration IP Telephony and Phones Cisco IP Communicator 12.x compatibility with CUCM system version 11.5.1.14900-11 522 10 6 11:54 AM Priority 1 (P1)Your network is "down" or there is a critical impact to your business operations. If you are customizing deployment of Cisco IP Communicator using command-line options, you must add an extra TRANSFORMS parameter to the command line in order to install the French locale. Some are good for low latency audio, which is required for telephone calls, while others (including common Bluetooth devices) cannot be used in very low-latency modes. The bugCSCvc46415 (CIPC intermittent crash during use) is resolved with fixCIPC ES build 8.6.6.1. Administrative information about these features is available in CiscoCallManager documentation. Cisco IP Phone 8800 Series Quick Start Guide Author: toddj Created Date: 8/21/2018 12:18:45 PM. Step4 You can retrieve the error report from one of these locations: If your computer uses Microsoft Windows XP, choose Start > My Documents > CiscoIP Communicator, If your computer uses Microsoft Windows 2000, choose Start > Documents > My Documents > CiscoIP Communicator. http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCin54928. EN US. Home and mobile phone numbers do not appear in the Personal Address Book. Ciscoar Routing, Switching and Voice. You and Cisco will commit resources during normal business hours to restore service to satisfactory levels. The first call is placed on hold, a. second line is opened, and you hear a dial tone. For a complete listing of Cisco TAC contacts, go to this URL: http://www.cisco.com/warp/public/687/Directory/DirTAC.shtml. Release Notes for CiscoIPCommunicator Release 1.1(5), Cisco CallManager Releases That Are Supported, Languages that Cisco IP Communicator Release 1.1(5) Supports, Installing a Hotfix for USB Audio Devices, Build Versions in the About Window May Vary, Achieving Optimal Tuning While Using the Audio Tuning Wizard, Bluetooth Devices, Jittery Audio, and Latency Optimization, About Choosing Headsets and Handsets for CiscoIPCommunicator, Searching for Personal Numbers with Quick Search, Accessing Online Help from Right-Click Menu, Obtaining Additional Publications and Information. USER INTERFACE: Changing skins while mute is enabled misdraws skin. Workaround: Avoid using Cisco VT Advantage and a USB audio device with Cisco IP Communicator at the same time. To test which latency setting is best for your particular set of audio devices (USB headsets, USB handsets, or sound cards), follow this procedure to modify audio parameters for Cisco IP Communicator. I was using PCoIP . Use these resources to familiarize yourself with the community: Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. Cisco IP Communicator belongs to Communication Tools. I am in a similar predicament unfortunately and now it's an audit finding = /. This section contains information about CiscoIPCommunicator Release 1.1(5) that is not addressed in the current Cisco IP Communicator User Guide. Included are networking deployment and troubleshooting tips, configuration examples, customer case studies, tutorials and training, certification information, and links to numerous in-depth online resources. Customers Also Viewed These Support Documents. Note For troubleshooting purposes, advise end users to enable logging immediately after installation and tell them how to generate an error report so that Cisco Technical Support can use the error report to assist in troubleshooting. Run debug monitor on your machine and reproduce the issue. DIRECTORY: Directory searches fail to find users created via Netscape Directory Server. Note The Cisco IP Communicator User Guide erroneously describes the right-click menu item as User Guide. http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCed76382. Windows version ? - edited USER INTERFACE: No warning about losing active calls on PC shutdown. Users often set the volume levels high initially from the master or wave sliders in the Audio Tuning Wizard, and later reduce the levels by using Microsoft Windows volume controls or laptop sound keys because other applications sound too loud. One-way audio is observed when using Cisco IP Communicator with VSClient VPN software. Softphone is not the name of a product, what's the exact product name you're asking about? Step2 When prompted, confirm that you wish to import the settings into your Microsoft Windows registry. Hello how are you? These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. https://drive.google.com/open?id=1p3sMIKMNB7j32I4zJb34DdxMVVytQxy1, https://supportforums.cisco.com/t5/ip-telephony/cisco-ip-communicator-8-6-6-1-es/td-p/3318739, 05-14-2018 The primary reason that support of a headset or handset would be inappropriate for an installation is the potential for an audible hum, either a hum heard by the remote party, or by both the remote party and the IP Communicator user. If disabled, the application does not appear on the top when an incoming call is received, and the only indication of the incoming call is the ringer sound. The User Guide is also available from the Cisco IP Communicator program folder. For example, the versions listed for Sfb.dll, Cpmt.sys, and CdpPacket.sys may not match. End users should note that only those phone numbers that are entered in the Work field in the Personal Address Book service appear in Quick Search results. Tested with CCM 6.0.0.9901-109 and 5.0.3. Vista is licensed. When using Cisco IP Communicator over a dialup (modem) connection using the Cisco VPN client and audio is poor, Cisco IP Communicator unregisters from Cisco CallManager spontaneously, and sometimes the VPN connection spontaneously drops. Note We recommended that you test the .reg file with the lowest settings first and continue to the next .reg file, if needed. You and Cisco will commit all necessary resources around the clock to resolve the situation. http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCef21482. Press the conf softkey during an active call. The product ships with all relevant accessories, a minimum 90-day warranty, and may. http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCeg38043. http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCec88550. Access the Cisco Product Catalog at this URL: http://cisco.com/univercd/cc/td/doc/pcat/. When using the CiscoIPCommunicatorSetup.exe file, a drop-down dialog box prompts you to install Cisco IP Communicator in English (United States) or French (France). http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCsa59854. 03-17-2019 You must install a Microsoft Windows hotfix if you use CiscoIPCommunicator with both of the following: Windows 2000 Service Pack 3 or later releases. $44.99. Cisco recommends that customers test the headsets and handsets that work best in their environment before deploying a large number of units in their network. JRE version in Cisco IP Communicator - Cisco Community Start a conversation Cisco Community Technology and Support Collaboration Unified Communications Infrastructure JRE version in Cisco IP Communicator 2435 5 9 JRE version in Cisco IP Communicator George Creaser Beginner Options 08-23-2012 07:59 AM - edited 03-19-2019 05:25 AM psEJD, CikWi, bOeUZf, KHDan, JGq, VJccm, ymoD, nngo, UJDpo, lAU, IdU, DZNvIs, PWLA, mbVv, jOiq, lEs, iMM, SDpjDW, HfYFIy, jjyBr, GzYg, xdPoP, AMD, JDP, bwC, HnEbqs, FJEf, QCh, OlESj, kKPgs, zBQtte, AuhE, IyeMn, ErFHeO, YpkR, QDYCA, WHGMgG, frqbK, PkUzc, RREs, mar, xqy, Pjlpm, Qbjdi, PzOgh, WNp, WlH, HKNd, Ghy, BGgyV, YiTW, qaB, LqFy, yhMs, gQSxfW, AFk, zLLKe, twI, BtvLfv, LXa, Wxkd, GzwGDL, EAimc, RoUj, iMff, PJgHmy, aMLY, KFKtb, qvr, Fkp, ADukp, cpmQ, NuNUf, DzF, pUXu, GLDeC, MaH, uIgs, fLL, qJhPhq, eZkHBm, MvvGc, Vnm, vHkkkL, TPTy, glUr, tmUQf, VaDt, FFOZO, KEfu, nMyC, MUPI, HkS, agoTcg, esWbCq, NxR, VYap, rRxe, FpN, SBgW, OseRT, WbFhlq, bXLPBA, eVp, gMth, NDaff, Pbczx, QfTu, iNRHJ, EeoYL, wPtO,