When this option is set to true, the user is automatically connected to audio via a computer when they start or join a Webex Meetings meeting on a desktop. I'm sure that i've uploaded the intermediate certificate to the server. In the Audio Conference dialog box, expand the Use Phone section. You could also take a sniffer trace to see what happens on the network when you get the error message. after many searches, i found out our CA-Cert-Issuer is not trusted by the Webex at all.. our customer use "Sectigo" certs, and "Sectigo" company is not in trusted list of webex system, but most of our customers use "Certum" certs and they are fine and no problem. Why can I hear audio but not see the presentation? You can adjust the volume of your speaker and microphone from here and check the Automatically adjust volume check box. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. Check you have clicked on Connect to Audio (the large button on the left side of the screen) A box will appear; make The first time that you join a session using the browser-based Web App, you will be prompted to allow the app permission to use your microphone. To test your speaker volume and microphone sensitivity at different levels, you can select Test speaker/microphone. There are some Windows XP that can connect to the Audio and Video normally. The most known issues regarding Cisco WebEx are: a software conflict between WebEx and your hardware connection issues on your part - low bandwidth, high loss, throttling, etc. Turn on entry and exit notifications. . Customers Also Viewed These Support Documents. See Figure 1 and 2 below. If the host has muted you, then you cannot unmute yourself. Then you can change any of the following settings: Choose the devices to use for the microphone, speaker, and ringer. The port requirementand white list of the webrelated URL depend on what kind of WebEx set up you have in your infrastructure. This . In this case, you will need to use your computer's mic or speakers to hear and be heard. If . I am having the same issue on many of my users PCs. 9000 UDP - Webex Client Media (VoIP and Video RTP) Ephemeral Ports/8000 - 59999 TCP/UDP - Traffic from WebEx strongly recommend reading the details available in the following URL where it clearly defined the port usage as well as the domains which need to whitelist in the firewall. Find answers to your questions by entering keywords or phrases in the Search bar above. Please remember to rate useful posts, by clicking on the stars below. Was this article helpful? There are some users using Windows XP SP 3 can browse to WebEx Site URL without certificate error. enabledAutoConnection boolean Flag to enable/disable automatically connecting to audio using a computer. Choose how you want to connect to the audio, mute or unmute your microphone, and turn your video on or off before you join a meeting or webinar. Can't Join Meeting The web app doesn't support using your computer to connect to audio, which is the only audio connection option that is supported for this meeting. In the Manage Phone Numbers dialog box, you can select one of the following: You cannot participate in an audio conference by phone while you edit or update your phone numbers. Call us and provide the ticket number below: We are currently experiencing an unplanned outage for this product. Yes, thank you! You can try if you can access that by using the browser. The meeting host can enable/disable this option. To mute yourself, go to the Participants panel, and select Mute Connect to Audio using the Internet (Mic and Speakers). Dear all, I currently still run into this problem: Webex Audio connection fails, unless I set eblocker on pause for my macbook. https://help.webex.com/en-us/WBX000026378/Meeting-Services-Removal-Tool. 1 Click your profile picture, select Settings, and select Audio. Switch your audio connection in a Webex Meeting Home / Article Product: Webex Meetings Release: WBS39 November 03, 2021 | 14636 view (s) | 111 people thought this was helpful Switch your audio connection in a Webex Meeting Was this article helpful? Join a Training Session There is more than one way to join a training session. Before You Begin: If you're using a headset, make sure it's plugged into your computer. New here? Still getting exact same error. Yes, thank you! But i have the message "cant connect ro camera. or Unmute The reality is, Webex isn't as expensive as everyone seems to think. If you want to use your mic and speakers to connect to the audio, you need to make sure. Some other users using Windows XP SP3 can start or join meeting without problem. Please provide your email and a detailed description of your request so we can have your account information ready when you connect with the representative. we have SSL inspection on our Firewall, I create an execption for *.webex.com and I can connect to WebEx but not in audio. Below link for all the network requirements for WebEx, https://collaborationhelp.cisco.com/article/en-us/WBX264. Error: You cannot connect to audio or video because we cannot validate the security certificate for your Webex site. Select the "Always allow https://app. Select your microphone from the drop-down menu and click Done. Why do I hear beeping when I am in session? Then, go to 'Microphone' and under the microphone settings, select the checkbox for 'Automatically Adjust Volume' and click on the 'Apply' button. Reinstalled manually all certificates needed by Webex. The device is usb 2.0 but that shouldn't matter plugged into a 3.0. While joining the Webex audio conference, users may encounter the following error if there is an open incident on the status information page: Check the Webex Status Information page for any open incidents, try a workaround if available on the status page, then retry. I added the Webex app to trusted apps, and all domains as listed earlier in these postings are added to the trusted domains for all Webex-associated applications. This option includes the 'Call me' and 'Call in' options. It doesn't appear to be an issue with the content filter or the firewall. How do I fix audio feedback (echo, static) during my session? - Network Requirements for Cisco Webex Regards, Shalid Webex Audio (Hybrid Audio) allows attendees to join an audio conference using their computer (VoIP) or a phone. Then go to the menu, under Communication, Click on audio Broadcast. WebEx troubleshooting - Checking your audio You have plugged in your headphones or perhaps you are using your built in microphone and logged into WebEx and but you can't hear! When user to join a webex session, he got this error Can't connect to Audio or Video You can't connect to audio or video because we can't validate the security certificate for your Webex site. In Cisco Webex Training, you can use Webex Audio to seamlessly collaborate with other participants. So I moved it back to USB2 port and it works perfectly again. Please note, clicking the X in Webex only minimizes it to the system tray. If you are the training session host, you can mute any of the participants in your session. Please can someone help me finding a way to solve this issue? If Webex App doesn't connect to a device automatically, you can manually connect to the device. One of the built-in audio options that GoTo Meeting provides is using the internet to connect to the audio conference. If you do you not see the Computer Audioas an option, the organizer likely disabled it for this session and you will need to use a different method to connect to audio. Manually reset the Audio Broadcast - Close the Audio Broadcast window. I really don't know what to do at this point. Use the sliders to adjust the speaker volume and microphone sensitivity. Small business account management (paid user), Tips and Tricks for Using Audio With Cisco Webex, Adjust Your Microphone and Speaker Volume. The video connects without any issue, but when we tap "connect audio" we get a message which comes up saying "Can't connect to Audio" "We're having a problem connecting to audio using your computer. Cause: You can mute everyone at once or you can mute people as they join. . Desktop Mobile Web To adjust audio settings and preferences in a meeting or webinar, see Select audio settings for Webex Meetings and Webex Webinars. There are some users using Windows XP SP 3 can browse to WebEx Site URL without certificate error. Select your microphone from the drop-down menu and click. Did you ever find a fix for this? When you mute participants, only I also double checked the certificate chain and made sure proper CAs were presents on my system (which was already confirmed when accessing webex.com: certificate chain is the same and in this case the chain was trusted). If you are using two separate devices for audio and video, such as the WebEx Meetings smartphone app, select Don't connect to audio. What's site are used by WebEx? Rejoin the Webex - Leave the webex, and then rejoin again. To unmute yourself, go to the Participants panel, and select Unmute I also had to force sync the time of my computer, for some reason on every boot the time was in another timezone and i didn't realize it until i checked. Choose how you want to hear the audio in the meeting: Use computer audio Use your computer with a headset or speakers. What did fix the issue was turning on automatic time zone (my clock was off of 2 hours, should'nt result in certificate issues anyway), and force sync time. Hi Bruno, 05:44 PM. . Webex client can't connect to audio or video due to ssl certificate error Hi everyone, i was using webex for a while without any issue until a couple of weeks ago it started showing an error pop-up at the beginning of every meeting (see the picture below). It just doesn't seem to recognize the interface as an audio I/O. You might need to give the Web App permission to access your microphone. 12-17-2015 We'll let you know when you can connect to audio again. Mac OSX Ventura 13.0.1 I've tried restarts of the computer and FM3. When the PIN displays on the device, just enter it in Webex App. In my case I already had the QuoVadis Root CA2 certificate installed as indicated here. If Webex App can't find the device, you can still connect to it by using a 9-character code and then entering the PIN. Where is the dial-in number for my country? LogMeIn support sites no longer support Microsoft's Internet Explorer (IE) browser. Select your preferred speaker and microphone from the list by selecting the dropdown next to mute/unmute Remember, by default Webex will use your system settings, but you can choose another device if you'd prefer 3. You dont get audible / voice guidance when clicking the mute button on team as well. To resolve this, we recommend doing the following: 1) Exit Webex completely. Why can't I connect to audio with my phone? Do I need to create others exception on our firewall? Go to 'Meeting Join Options' from the Webex settings. Webex Audio is available in a Webex session. If you are having difficulties joining a training session, you can troubleshoot the issues that you are facing. Copyright 2022 GoTo Group, Inc. All rights reserved. GoTo Meeting .com to access your microphone" option. I've also checked that the root certificate in the PC is up to date. If your device doesn't show up in the search results or you can't connect to the network to even search for the device, click Connect using 9-character code. Before you join or start a meeting you can choose the settings you use for audio in the meeting. In the Audio Conference dialog box, choose a different audio connection. In the server and intermediate cert there may be CRL Distribution Points entry. I had the same exact problem and eventually found out that the problem was that the time on my computer was set wrong. see Tips and Tricks for Using Audio With Cisco Webex. Another type of audio - is Webex Teleconference. 04:13 AM 07-10-2020 Read below to learn how to address Cisco WebEx connection problems once and for all. I have tried to reload my computer, to uninstall and install again webex client and even to restore my operating system, but nothing worked and i can't find a solution for the problem. I'm using public-signed certificate (DigiCert) for CWMS. Webex can select easily use any attached audio devices, including AirPods. Use these resources to familiarize yourself with the community: Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. 09:16 PM Cisco Webex Training provides the flexibility to connect audio in multiple ways when audio conferencing is enabled. If you see this error message, then please try the following: We'll use your email address to have your information ready when you call. The organizer chooses which audio options are available for each session, so it's possible that not all options will be available in the session you are attending. Overall: check if the intermediate certificate has been installed on CWMS, make sure the root cert is up to date on the PC, check that the PC is capable of checking for certificate revocation list (CRL) as listed in your certificate. - edited Webex client can't connect to audio or video due to ssl certificate error, Re: Webex client can't connect to audio or video due to ssl certificate error, Customers Also Viewed These Support Documents, https://help.webex.com/en-us/WBX000027232/Error-Cannot-Connect-to-Audio-or-Video-While-Joining-Audio-or-Video-in-the-Meeting. But when the users try to start or join meeting, it shows Cannot Connect to Audio or Video : You cannot connect to audio or video because the security certificate for your WebEx site is not trusted. You can join the meeting from the web app with no audio, or you can try joining from the desktop app. you can unmute them. Just search for the device in the app and then enter the PIN that appears on the device and you're connected. Make sure that the 'Always Use the audio and video settings' option is selected. Connect audio. I had the same issue the thing that fixed this problem was using the Webex removal tool to completely remove the application from my desktop and it worked fine, the error did not popup anymore. "Computer Mode"might not be available for this session. This was the reason that there was a certificate problem. Up to 500 participants can connect to the audio conference using Webex teleconference or VoIP only. You can also start a meeting in your Personal Room. Unplug any extra audio devices that you are not currently using. Select the drop-down list next to Use Phone, then select Call me at a new number. Learn how to connect your audio, adjust your settings, and mute yourself and others. You can hear the audio and microphone works, but cannot mute/unmute Team from the headset . For this reason i'm not allowed anymore to enable meeting audio and video, so i can't see or hear anyone during the meeting. Make sure tha tour camera device obs virtual camera is connected and working". I'm running CWMS version 2.5 MR6. The solution was to set the correct time. But when the users try to start or join meeting, it shows Cannot Connect to Audio or Video : You cannot connect to audio or video because the security certificate for your WebEx site is not trusted. It seems to be unstable and has connectivity and video-audio call issues. On the Quick Start page, select Audio Conference. Select "Cisco Webex Meetings" among the list of apps and see if the box is ticked. Known Affected Release 2.5MR5 Description (partial) Symptom: When internal users join meetings using the internal SSL certificate, they receive the error message: Cannot Connect to Audio or Video You cannot connect to audio or video because we cannot valid the security certificate for your WebEx site. don't click on the option button, just click on the area just outside of that smaller button. LogMeIn relaunches as GoTo! Check whether the issue was resolved. 9000 UDP -Webex Client Media (VoIP and Video RTP), Ephemeral Ports/8000 - 59999 TCP/UDP - Traffic from WebEx, strongly recommend reading the details available in the following URL where it clearly defined the port usage as well as the domains whichneed to whitelist in the firewall. 6. Does anybody have any idea? Close any programs on your computer that you are not using to free up bandwidth. They cannot unmute themselves. Time is correct, CA Cert is fine, Reinstall client hasn't helped. This Suite of services now costs up to 40% less as a combined offer and . I've been updating during the beta process with no issues. I've plugged the FM3 directly into. Error: This error may occur because your certificate is not yet valid, your certificate is expired, or the certificate has been modified and is no longer valid. It's kind of a tiny UX issue- when you initially click on the connect to audio button, you'll see the 3 options: phone, phone, and connect using computer. After updating the headset, re-download the mobile version of the Audio Hub for your phone if you previously uninstalled it. 0 Likes Reply golf5367 replied to Breakfast_at_McD Oct 22 2020 02:38 PM - edited Nov 02 2020 12:39 PM. If you're in a meeting room with several people, you all use . Update the device drivers for your sound hardware. Was this article helpful? Clean cache, cookies, etc. I just ran the portable OBS 26.0.1 (64bit) but i still have the same problem with webex meetings. I start virtual camera in obs, then i start webex and meeting and i select obs camera. Before Joining your Webex Meeting/Event 1. Verify that " Use computer audio" is selected 2. In some cases, you may see an error in the audio settings that reads "Internet Audio Not Available.". How to check that the PC is capable of checking CRL? -Network Requirements for Cisco Webex. Select the drop-down list next to Use Phone, then select Manage phone numbers. The Audio Broadcast will be established automatically. Go to Security and Privacy > Privacy tab. 04:39 AM. Can't hear or be heard clearly on your Webex conference? How do I fix poor, choppy or robotic audio quality? Use your system's Bluetooth function to connect to the AirPods, and then tell Webex to use them. Webex Support can accommodate a maximum of 1,000 participants. the computer connect button actually has a button inside of itself, an option button. New here? Click the audio connection options in the Meetings app. Use these resources to familiarize yourself with the community: Webex Audio Problems due to Certificate issue, Customers Also Viewed These Support Documents. If you accidentally denied it permission, you will need to enable it so your audio can be heard. Thanks. After you join the training session, select one of the following: To mute or unmute yourself at any time, select the microphone icon. Not really There are no meeting-level options to enable or disable this feature. How do I determine the source of unwanted noise during a meeting? This error may occur because your certificate is not yet valid, your certificate is expired, or the cerificate has been modified and is no longer valid. I've also tried multiple cables. Find answers to your questions by entering keywords or phrases in the Search bar above. Please use a supported browser to ensure all features perform as they should (Chrome / FireFox / Edge). To check if Webex has access to your microphone: Apple Logo > System Preferences (System Settings on macOS Ventura and above). If you intend to use your computer's connected or built-in microphone, select Use computer for audio. If you accidentally denied it permission, you will need to enable it so your audio can be heard. Connect to Webex Audio You can join a Webex training session from your Webex site or from your email invitation. Not really Tried to connect using a different windows user. The "Computer Mode"option might not be selected. To find out more, My organization is experiencing the same problem, but not on all of our systems. 07-10-2020 03-17-2019 It works great with my PC, but I can't get my Max to connect to it. Choose another audio connection option or try again.". Cisco Webex Training provides the flexibility to connect audio in multiple ways when audio conferencing is enabled. Click the Camera icon in the address bar. NOTE: The headset can only be updated via the Windows or MacOS version of the Audio Hub. so, check if your cert issuer is in trusted list of webex or not?.. Remove all webex software from the system and reinstall again (using an official webex tool) Used various browsers to try, even IE. This is your home to ask questions, share knowledge, and attend live webinars. Webex client can't connect to audio or video due to ssl certificate error Go to solution mattia_fiorino Beginner 05-06-2020 12:08 PM Hi everyone, i was using webex for a while without any issue until a couple of weeks ago it started showing an error pop-up at the beginning of every meeting (see the picture below). It can see it connected in the device manager. Discover your all-new GoTo. This guide will help you: Check audio settings Check audio connections Check volume Help with echo cancellation Setup a phone connection So you can get work done now, and troubleshoot later. Webex will use the default system audio devices unless told to do otherwise, but you can readily pick any connected audio devices, either before or during a meeting. To exit completely, click your user icon and choose "Exit Webex." For Mac users, you'll find the option to Quit Webex in the top menu under Webex. If you intend to connect by phone, select the Call in option. I had the same behavior has the one you experienced and also did reinstall webex but still had the problem. If not, check the box beside Webex to give it microphone access. 2. Welcome to the Webex Community. Change Your Audio Connection Get Called at a Different Number Edit or Update Stored Phone Numbers Adjust Your Microphone and Speaker Volume To mute or unmute specific people, go to the Participants panel, find their name, and select Mute Where is the "Join Muted" setting and why can't I disable it? I hope this will help solving your issue. i was using webex for a while without any issue until a couple of weeks ago it started showing an error pop-up at the beginning of every meeting (see the picture below). There might be an issue with the built-in internet audio. I've tried all of the above proposed solutions. I wanted to install the official release but FM3-Edit is no longer connecting to the FM3 FM3-Edit is version 1.05.12 FM3 - 6 Beta 6. Click on Microphone. The beeps you hear when other participants are entering or exiting a meeting are off by default and only on by default for Call-in or Call me users. Customers can purchase the Webex Suite, a suite of collaboration products that include Calling, Meetings, Messaging, Polling, Events, and more, for $11.95 per user per month, less than the cost of lunch. At this point, the audio broadcast should be restabilshed. - edited Windows XP is not supported for CWMS 2.5: http://www.cisco.com/c/en/us/td/docs/collaboration/CWMS/2_5/Planning_Guide/Planning_Guide/Planning_Guide_chapter_01100.html#reference_71EE5F550E5D4E89B982F64F16DCD0C2. Then, enter the code that's on your device and click Next. Zoom works well, however with WebEx when we join a meeting we are unable to connect audio. To find out more, see Tips and Tricks for Using Audio With Cisco Webex . 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