in. When I opened the app, I was able to try to sign in again and reset/restart the account. Please check if there's a pending update of Samsung Health App in your phone on the Google Playstore or Galaxy app. 2. My Samsung Galaxy M30 has started giving problem within 9 months of purchase. . The next time I opened the Samsung Health app, I was able to sign in again and access my app data. Samsung Health data does not sync If your Samsung Health data isn't syncing automatically between your watch and phone, you should check your network connection and make sure the app is updated. Please perform the below mentioned steps to resolve the issue: * Check app cache: Clear cache memory of a particular application: Setting >Apps >Now pick the app. Apparently, you dont have to deal with developers bugs and glitches, they work hard to introduce new features, while keeps fixing the bugs of the previous version. 04-19-2021 1 JoGgate. Please try the steps provided byCassidy, and get back to us with the result. By submitting this form you acknowledge you have read the Privacy Policy Privacy Policy and consent to receiving calls/texts from Samsung representative. Buy the Samsung Galaxy Note10/Note10+ and get 6 months of Spotify Premium for free. Even if youre walking with your phone in your pocket, purse, backpack, or hands, it will still record your steps. Clear the cache (temporary files which may cause a bugs) of the Samsung Health through Settings> Apps> Samsung Health> Storage> Clear cache.S health app not counting steps on phone - Samsung Community. Samsung Health not counting steps after Android 9 Update. Now check if the Health app counting steps like before? samsung health counts steps while driving Topic Options (Topic created on: 10-26-2018 01:48 PM) Andriy70 Active Level 3 Options 10-26-2018 01:48 PM in Samsung Health My s7 edge counts steps while driving. 04-19-2021 in, 28-01-2020 in. Settings > Apps > Tap on the 3-dot menu in the top right corner > Show System Apps > Samsung Health > Storage > Clear Cache/Data Settings > Apps > Tap on the 3-dot menu in the top right corner > Show System Apps > Gear App > Storage > Clear Cache/Data If none of the above solves your problem, you may have to reset the watch. Clear the cache (temporary files which may cause a bugs) of the Samsung Health through Settings> Apps> Samsung Health> Storage> Clear cache. If your team needs steps to replicate the bug its literally a case of -> - Android 12 Pixel 6 Pro - Samsung Galaxy watch 3 with latest OS - Samsung Health (fully patched with latest version) In complex systems, the human-machine interface is typically computerized. Or, if you initially set up your watch without a phone, you can apply updates from the watch itself. 8 Fixes 5G Not Working on Samsung S22 Ultra, S22, S22 Plus, Guide To Fix SIM Card Inserted But Not Detected Samsung, Guide to Fix Safari AutoFill Not Working On iPhone 14/14Pro/14ProMax, How To Enable/Disable Sleep Tracking On Apple Watch8(Ultra), Fix Sleep Tracking Not Working on Apple Watch 8 (Ultra), 8 Best Privacy Screen Protectors for iPhone 14 Pro Max, Guide to fix Apple Watch 8/8 Ultra Stuck on Apple Logo, 8 Best GaN Chargers For iPhone 14, iPhone 14Pro, 14 Pro Max, 8 Best Privacy Screen Protector For iPhone 14 Pro, How To Delete System Data Storage On iPhone 14, iPhone 14 Pro, iPhone 14 Pro Max. When I first open it, I get the Privacy Notice screen. in. To select the number of steps you wish to take per day, select More (three dots) at the upper right corner of your menu screen. Copyright 1995-2022 SAMSUNG All Rights Reserved. I'd like to keep using Samsung Health because I've been using it to track my progress, so hopefully there's a work around. Fear not, this article will show you the simple ways to fix the Samsung Health App not counting steps, not tracking activity after the update. I have a motorola g7. I am disappointed with this app. I have backed up the Samsung Health app from my old Samsung phone and transferred it to the new phone and tried to restore using the same app as the old phone but it crashes just the same using the old app. This will reset the app S-Health to factory condition, but without deleting data that is saved in the app. 01:00 PM Thanks! It started only recently, wandering if this is a glitch in software. ) in. Minneapolis TV Guide New Users - Set Up My Guide Existing Users - Log In 3 Steps to Pain-Free Living 11:00pm: WPT PBS Kids 28. I had no such problem in my lenovo phone for 3 years. As soon as you access there, it will give us to choose between Pause the step count or Start step count. on my watch it says I have done 1000 I want it to update up to 1000 on Samsung health. You can connect your devices via the Galaxy Wearable app. Every day, thousands more are 2020. Samsung Health steps not updateing Topic Options (Topic created on: 2 weeks ago) Cakeandstuff890 First Poster Options 2 weeks ago in Wearables Hi, I I need some help I have a Samsung Galaxy fit, on Samsung Health it says I have done 200 steps. Reboot the watch. 09:05 PM Double counting of steps Topic Options (Topic created on: 11-19-2022 08:44 AM) WaldiMi Beginner Level 2 Options 11-19-2022 08:44 AM in Wearables I am using Galaxy Watch and my Samsung Health is double-counting my steps. Support is also available on your mobile device through the Samsung Members App. It wasnt like this when i bought the phone. You can also add a step wi, Update software and apps on your Samsung smart watch, Update the software on your watch When your phone and watch are connected, you can use the Galaxy Wearable app to regularly check for updates. If your watch was set up without a phone, then your most recent activity is stored only on the watch and you will not be able to view it on your phone. To participate, please select 'Yes' or 'No' and provide comments and/or the reason for your My s health app has stopped counting my steps on the phone. Now go to Yes option. in. Ratings . 05-06-2021 I am including a link to a guide to assist you with your concerns https://www.samsung.com/us/es/support/troubleshooting/TSG01003270/ I guess there us a software bug Samsung have to fix or the A50 is defect. 04-11-2022 02-02-2020 When you got a major update, sometimes some files got corrupted so WE recommand you to make a Wipe Cache Partition after each major update. If the Samsung Health app is still not syncing correctly with the watch, you will need to reach out to the Samsung Health team for additional assistance. Please take our brief survey. Manual Sleep Periods now 1hr out when stored. 12:10 PM If your Samsung Health data isn't syncing automatically between your watch and phone, you should check your network connection and make sure the app is updated. Membrane switches, rubber keypads and touchscreens are examples of the physical part of the Human Machine Interface which we can see and touch. Your steps will also sync to any connected devices, such as your Samsung smart watch. Follow on-screen instructions to reset the Watch. Also restart phone fix temporarly. 2. @hydronerd, what did you use to delete your account? You can find your Heart Points in the Activity tracker. in. in. Phone: Pixel 6 Pro. 04:33 PM Samsung Health not working after android update, Version 6.15.0.091 not working on android. 09:03 PM 04-21-2021 What if you don't have a Samsung phone? 04-09-2022 Please check if there's a pending update of Samsung Health App in your phone on https://eu.community.samsung.com/t5/mobile-apps-services/s-health-app-not-counting-steps-on-phone/td-p/1289585 Category: HealthShow Health Why is Samsung Health not counting my steps? Best Samsung Tablets To Buy in Right Now! in. By the way, my phone is not a Samsung - it's an LG V30. If youre the one with various issues with the Samsung Health app like it doesnt count steps or cant track the activities, even everything is perfectly set up. 01-04-2021 03:49 PM in Wearables @Smiler41: If you would like to track your steps using your watch only then please open the Samsung Health app on your phone > Tap the 3 lines in the top left > Tap the cog symbol in the top right of the pop up window > Auto Detect Workouts, and toggle this option off. When you found it tap on it to show the app information. 03:11 AM Whereas, Adaptive battery is a feature added by the Samsung that controls and saves the battery depending on your interaction with the device. 2. User Count Tallman. The MegaCLI command is also useless likely because of the same CIM issue If you have a Dell Perc H200 then follow the below steps 1 Update 1 with the . Sorry, there is insufficient stock for your cart. Clean the watch and make sure it's properly fitted to get the best results. Long press the Samsung Health app icon, then the info icon to go to the app specific settings. When any app is added in the Sleeping apps, it cuts down the battery usage by half, by restricting the functionality of the app. In the same vein, update your Samsung device also to the latest firmware to prevent random bugs and errors of the phone. Except a reboot , 12-02-2020 The issue: Since an Android update a week or so ago, I've been unable to use my earbuds. Samsung.com Services and marketing information, new product and service announcements as well as special offers, events and newsletters. It seems like none of the above solutions worked for you, still, the Samsung Health Activity Tracking Not Working and not Counting Steps. Copyright 1995-2022 All Rights Reserved. Please contact us via Live Chat for a faster response. Copyright 1995-2022 All Rights Reserved. Leaderboard. Archived. I have 13k steps, according to the watch 4, but in S. Health the showing steps are 0. In the event that we have already configured the step counter, we must enter the step counter, first accessing Samsung Health and entering the Steps tab. If i track an activity it counts step correct in the activity, but total steps for the day can be zero, 03-02-2020 You can possibly resolve it by performing some basic troubleshooting steps: 1. Do you know what can be the reason and how to resolve it? Good luck! 2 MrsQuader. These models must be set up with a compatible phone via the Galaxy Wearable app. Select the apps and functions that you want to back up and tap Back up data. by 10:46 PM Watch Three, Bravo, ThreeLife and The Edge TV live on your PC, Mac, Apple TV, mobile, Chromecast, tablet or Smart TV. It fix my issue temporarly. This includes workouts like walking, running, and biking. First : Turn off your phone. Then hold down Volume Up and Power button until you see SAMSUNG Galaxy logo on the screen. After that select Wipe cache partition. However, it will restore the entire Samsung Watch to default settings and all the data will be wiped out. Its really annoying and i cann't rely on the steps. Does your application get the last update ? (Last edited What are the steps? Remove the Samsung Health app if you see it there. , our Samsung representative will be in touch with you. 11:55 AM I did some quick checks. Samsung Health Monitor is not available on this phone. 11. What happen if you only clear cache of Samsung Health and restart the device ? Did you try to make a wipe cache partition on your device ? For Gear Fit2 and Fit2 Pro, press the power button and swipe to and tap Auto HR. MegaCli -LDSetProp -CachedBadBBU -Lall -aALL Once the BBU is completely charged, the controller will automatically change the cache . What is a paradox. I only use the app on my Samsung A50 phone, 18-09-2019 WooooooI was a little upset when I found out my brand new Galaxy Watch was no. If your pedometer is paused, the "Resume Step Counting" option will appear on the menu. Samsung Health has prepared videos of expert coaches who will teach you new fitness programmes including stretching, weight loss, endurance training, and more. 04:51 PM - last edited Thanks, @davej666. @Tallman just advertise us about it, https://r1.community.samsung.com/t5/galaxy-note/samsung-health-update/td-p/9995423. If the watch is too loose, or the sensor is dirty, it may have difficulty tracking your steps and heart rate. What Im trying to say is, always keep the third-party and default apps up to date, who knows the developers have already fixed the issue, and youre running the older version of the app comprising the bugs. None of the steps suggested is working. By ticking this box, I accept Samsung Service Updates, including : Do Not Sell My Personal 04-18-2021 I've already tried the steps listed here to clear my cache and restart the phone, and still get the same result. 06:58 AM Then go back to the steps screen click the 3 dots and chose to pause it. 05:44 PM Have you tried force closing S-Health from your watch and phone and then launching it again from your watch? This two-port USB charger from Anker is an affordable in-car solution that is compact and has an LED light. 4 bigknife. No matter, which if it is Samsung Galaxy S20, Note 20, S10, S9, Note 10, S8, or any other device, the following workarounds are applicable to all of them. A Samsung representative at Best Buy will call to schedule your Galaxy S10 try out. 04-11-2021 My Samsung Health repeatedly fails to count my steps. From the Home screen, swipe up. 02:59 PM Till at present rebooting the phone assisted many Samsung users to restore the step . 02:47 AM It happened after updates. Posted by 2 years ago. So, if you havent used the Samsung Health app for a while and the Adaptive battery is turned on, itll be automatically added in the list of Sleeping apps. 14. To stop this happening you need to: 1. Go back into Health app and it went through 2FA process then launched ok. Once done, go back into android settings and re-enable auto sync, 04-20-2021 Earbuds: Tozo T-12. 09:44 AM 26 31 Comments Best Add a Comment Waldebie 1 yr. ago Can confirm I also had this issue - Watch was not counting steps, only phone. , our Samsung representative, wants to know about you so they can assist you better. Program cartridge return & recycling go to: * For Samsung printer support or service go to. The earbuds will tell me they're connected. It worked on my old Motorola. I was happy that I was able to transfer Samsung Health to the new phone and I have been tracking my blood pressure there at my doctor's request. 09:54 AM Go to mobile only. For some folks, turning on the Body Sensor for the Samsung Health app did work to fix the activity tracking not working as well as the step counter not working on the Health app. PSN Username c program to detect usb device With Namechk, you can check the availability of a username or domain name within seconds. The user interface or human-machine interface is the part of the machine that handles the human-machine interaction. How to Manually Add Step Count/Activities on Samsung Health? Over time the cache and data of the app get bigger and consumes a considerable amount of storage. They only say clear data even when i wrote i gave done that. If yes, then enjoy or else jump to the next section. ) in, Same problem here. Use Volume buttons to scroll and confirm with the Power button. Now go to Yes option. At last, choose Reboot system now by using the Power key.Now your device should work better. in. 08:03 PM Well, many people have reported that after updating the device to the latest Android version, Samsung Health App stopped responding, while cant sign in to the same. Build number: SQ3A.220605.009.A1. Message and data rates may apply. After performing each of the following steps, try syncing your Samsung Health data between your phone and watch. 04:49 PM You can now track your heart rate and calories on the screen. 03:14 PM Get real-time feedback from your watch while working out. Please help us improve by selecting a reason below. Pretty sure, it all started after updating the device, is it? Samsung Health not counting steps after Android 9 Update. 1 View All. Youll be able to use your Galaxy Watch4 and Galaxy Watch5 series watches to their fullest potential when connec, Install the Samsung Health Monitor app on your Galaxy watch, Pair your watch and phone If you haven't done so already, you will need to pair your watch and phone together in order to use the ECG feature in the Samsung Health Monitor app. 0 Likes Share Reply Ascx Apprentice Options 04-05-2020 08:26 PM in 2 . Change within the manager on the tab "All", then search for the app S-Health. READ FULL STORY I use it every day m, so I need it working again. You can possibly resolve it by performing some basic troubleshooting steps: 1. On my phone, I went to Settings --> Accounts --> Samsung Health Account --> Select Remove Account. https://www.samsung.com/us/es/support/troubleshooting/TSG01003270/, Samsung Health and Watch are acting strange, Use Samsung watch with Samsung Health on my Android phone. With the latest update, Samsung Health become officially compatible with one UI 5.0 View Post. Save my name, email, and website in this browser for the next time I comment. Samsung Health helps you record and manage your fitness activities, such as running, cycling, swimming, etc. If your watch was set up without a phone, then your most recent activity is stored only on the watch and you will not be able to view it on your phone. Press and hold the Volume down button and Side button at the same time. Mar 20, 2018 05:44 1 Like G_Angelos_Theo_ (angelos) in, 27-02-2020 3] updates will be slow to get into normal servers, if you want to see the update earlier private servers update automatically -by ItzBloxyDev -finished timed Transmitter can only be paired with one medical device (either a Dexcom receiver or t:slim X2 insulin pump) and one consumer device (phone or tablet) at the same time TRIAL-0263727324 . Make sure to connect your phone to the stable Wi-Fi connection and also check the battery status, it should be more than 50%. SamsungRei Tap the icon in the top right corner (it looks like four vertical lines) to select 7 days, 31 days, or 12 months to view the average number of daily steps over a certain period of time. The only logical Solution for me is the double counting.. ) in, Had the same problem. in, I frequently get this on my A50. If the pedometer is running, the "Pause step counting" option will be visible. If the Samsung Health App Not Counting Steps correctly or sometimes stops counting steps, here are the following solutions to fix it. 08-26-2022 ! Tap Menu (the three https://www.samsung.com/us/support/troubleshooting/TSG01003270/ Category: Health Show Health Samsung Health not counting steps XDA Developers Forums Health in. Therefore, Id strongly recommend you to backup the watch before resetting it. Information. Clear the cache (temporary files which may cause a bugs) of the Samsung Health through Settings> Apps> Samsung Health> Storage> Clear cache. Use Volume buttons to scroll and confirm with the Power button. I deleted my Samsung account. 1 Samsung Health App Not Counting Steps, Tracking Activity After Android 10 Update 1.1 Restart the Phone 1.2 Update the Samsung Health App 1.3 Update the Phone 1.4 Clear Cache and Data of Samsung Health App 1.5 Make Sure Health App is Not in Sleeping Apps 1.6 Enable Body Sensor for Samsung Health App 1.7 Reinstall the Samsung Health App At last, choose Reboot system now by using the Power key. Want to get hands-on with latest Galaxy device? Last but not the least, Factory reset your Samsung Watch. If that's lost and I have to start tracking anew, there are plenty of other health tracking apps I could switch to. The app updated today and now it wants me to accept new terms, OK, no problem. That might keep it active in the background. Is anybody else experiencing this problem? Your trick did not work for me, however it gave me an idea. Dont add the Samsung Health App into the Sleeping apps list, otherwise, it wont work appropriately. For example 'Samsung Internet' >Storage >Clear Cache. Choose Measure continuously. Remove the app from the device for once, and reinstall it. If the Samsung Health App Non Counting Steps correctly or sometimes stops counting steps, hither are the following solutions to set up information technology. Fix Samsung Health App Not Counting Steps, Tracking Activity, Samsung Health App Not Counting Steps, Tracking Activity After Android 10 Update, Clear Cache and Data of Samsung Health App, Make Sure Health App is Not in Sleeping Apps, Enable Body Sensor for Samsung Health App, Best Widgets for Android You Should Try in 2022. All of my data is still on n the app and I see the app was recording my steps the last several days, even when I couldn't open it. Related: I had syncing issues like this before. scroll to the bottom of the list and turn off "automatically sync data". Anyone how to get the step counter working again? Any help is appreciated. During Discover Samsung, get up to $900 enhanced trade-in credit toward Galaxy Z Fold3 5G. Copyright 1995-2022 All Rights Reserved. 04-22-2021 It's weird - it worked for a few days then stopped recording exercise (I think maybe after a watch update but not certain). Samsung Health Dear Samsung Member, Greetings from Samsung Customer Support! 03-02-2020 - last edited Download and install the software update if available. Everything works! Sign in to Samsung account again." Category: Health Show Health Editing Sleep Records - Galaxy Watch vs Galaxy Watch5. 04-11-2021 After tapping agree I get: Samsung account session expired. How to Stop Samsung Health Counting Steps 10,204 views Aug 12, 2021 42 Dislike Share Ricardo Gardener 249K subscribers This is How to Stop Samsung Health Counting Steps so it does not mess up. User Likes Count Vodcoffie. Come meet a Samsung representative for your S10 purchase. I cleared cache and rebooted, but that did not fix the problem. I changed the setting and started a walk and the distance started recording. Also one other thing to try if you haven't is go into the settings and turn on the notification panel step counter. 11:17 AM Top Solution Authors. My whole reason for wanting to continue using Samsung Health is that I have years of historical health data via that app. Was it via an app, or did you access it via your desktop computer? 09:07 PM Adam is a Founder of seektogeek.com who always finds the latest tips about Samsung Devices and shares them with readers through this platform. Go to settings 2.click on 'apps' 3 select ' Device Care' 4. click on 'battery' 5.select 'optimise battery usage', 6. select 'all apps' and uncheck samsung health. in, 09-01-2020 Settings (on watch) > Apps > Permissions > Health Services Enable those 2 permissions (no need for "Location" permission), and reboot the watch. is not the final word in disk or storage monitoring! 05:45 PM Free standard shipping, exclusive offers and financing options. 04-11-2021 Now your device should work better When you got a major update, sometimes some files got corrupted so WE recommand you to make a Wipe Cache Partition after each major update. This should pause mobile step counter not the watch. 06:09 AM After this, you will have to click on the three dots, which are in the upper right corner. I have read that I should delete the app from the new phone and try a fresh install but I am afraid that I will lose all the data. I fixed my app with your advice while Samsung support was not able to help me! Tap HR and stress measurement. When the software issues goes undetected, its better to reset the watch. Open the Samsung Health app on your phone. in. I am including a link to a guide to assist you with your concerns https://www.samsung.com/us/es/support/troubleshooting/TSG01003270/. If your Samsung Health data isn't syncing automatically between your watch and phone, you should check your network connection and make sure the app is updated. selection. Email as a contact option was discontinued as of April 3rd, 2019. It then says "Can't Set Up App" and "Samsung account session expired. Inaccurate step factors on your Samsung smart watch Verify your step count data source in the Samsung Health app We're here for you Contact Samsung Support Contact us online through chat and get support from an expert on your computer, mobile device or tablet. 2. When the pedometer is paused, it will be . I had the same issue after a bike ride then saw this thread. 08:38 AM If your Samsung Health data isn't syncing automatically between your watch and phone, you should check your network connection and make sure the app is updated. This only removes the account from the phone, it doesn't delete the account. 08:57 PM It was only after the word entered the vocabulary of coders that it got .CONTAINS: 1 lure, 1 set of interlocking vanes, 2 bags and a hang tie Customer ratings by feature Easy to use 4.5 Scent 4.3 Value for money 4.1 See all reviews Buy it with This item: Spectracide Bag-A-Bug Japanese Beetle Trap, Dual Lure System $611 Spectracide Bag a Bug . For Galaxy Fit and Galaxy Fit2, use the Galaxy Wearable app and tap Health settings > Auto heart rate settings. 01:30 AM 02-02-2020 Please check if there's a pending update of Samsung Health App in your phone on the Google Playstore or Galaxy app. Next, tap on the button "Force Stop" and then "Uninstall Updates". 1 jjshe. Nothing worked. Please share your ZIP Code to find a nearby Best Buy location. Please share your ZIP Code to find a nearby Best Buy to try out your next phone. Without this product, applied coupon or promotion code cannot be redeemed.Are you sure to remove this product? , our Samsung representative at Best Buy, want to know about you to set up a personal demonstration on your next galaxy device. in, I did all of that what you said and still it doesnt work, 10-01-2020 04-09-2022 I also only have the all steps or phone steps counter but all steps seems to just be my watch steps whereas phone steps are just my phone's. I am not 100% sure, but since the update my step scores are much higher. Press and hold the Home key ( Power key) and Back key simultaneously for 7 seconds, until the watch displays "Rebooting." in. Sign in to Samsung account again. First, swipe down from the top of your phones screen to open Quick settings, and then tap the Bluetooth icon to en, Google Fit apps on the Galaxy Watch4 series, Heart Points Sometimes, working out is more enjoyable when youre rewarded for your effort. * For Samsung Supplies information go to: * For S.T.A.R. Dont worry all the data will remain safe, you can sign in to the Samsung Health, and start from where you left. Mar 27, 2018 05:57 1 Like NikhilJagtap Setting-> Battery-> Battery Optimisation Turn off optimisation for your app. Easy sign-in, Samsung Pay, notifications, and more! I am having the same issue discussed here. Monthly steps challenge 1 Re: Samsung Health not transferring body compositi. Best USB C Charging Cables for Samsung Phones & Tablets, Top USB C Flash Drives To Expand Storage on Samsung Phones, Best Screen Replacement Toolkit for Samsung S10, Note 10, Best Wireless Headphones for Samsung Phones & Tablets, Best Wireless Charging Pads For Samsung Buds/Phones/Watch. Samsung Health App Not Counting Steps, Tracking Activity Later Android 10 Update. I have a new A50 and have this problem too. Try going into settings and apps and Samsung health then allow location (when app in use). 02:54 PM Support is also available on your mobile device through the Samsung Members App. OK, but then it crashes. Brand new A50 and it doesn't work . Set up and view steps on your phone Note:For the best performance, keep your phone's software and Samsung Health updated. in, Following worked for me on a oneplus.. Go into android settings, then accounts. I think this just forces a hard reset on the login. I have to reboot the phone to get it counting again, 14-02-2020 Close. With Google Fit, you can earn Heart Points every time you finish an exercise routine that raises your heart rate. If the issue still persist, choose the ''Clear data''. We acknowledge your query and apologize for the same. RAVPower USB Portable Charger $37 at Amazon Portable power samdwhich places near me The Garmin Vivofit 4 is a band based fitness tracker with a 0.7 inch color LCD display, step counting, sleep tracking and calories burned. There are 351 million registered domain names and counting. Please help! in. 1 Quora User You have entered an incorrect email address! Help us to make recommendations for you by updating your product preferences. Open the Samsung Health app on your phone, and then tap Steps.From there, you can swipe left and right on the graph to view your step totals from previous days. It's just what you need to pick up your pace again. Since the Health App is behaving abnormally, deleting the cache and data of the app is the recommended workaround. The problem is actually caused by the phone's battery optimiser shutting down Samsung Health after a set time. Also, Galaxy Watch wearables user can now exercise more effectively through Life Fitness, Technogym and Corehealth. Android version: 12. Update watch software with an Android phone Make sure the watch has a good charge on it before starting th, Set up your Galaxy Watch4 and use its new features, Galaxy Watch4 and Watch5 device compatibility Note: The Galaxy Watch4 and Galaxy Watch5 series cannot be set up as standalone watches or with an iOS device. Yet to try on a bike ride but think it may be the fix. Now it should be counting your steps again. 07:42 AM Please check if there's a pending update of Samsung Health App in your phone on the Google Playstore or Galaxy app. I previously used a Samsung Galaxy phone but have now been using a OnePlus6T for a couple of years. 03:10 PM 28-01-2020 (Last edited Restart the Phone. For Tizen watches like the Galaxy Watch 3, open Samsung Health and choose Settings at the bottom. For some people, it resolved the step counter permanently while it appears few are still dealing with this problem, and unable to get rid of it. Likes Share @hydronerdI LOVE YOU! See our privacy policy here. By continuing to browse or use this site, you are agreeing to our use of cookies. - last edited A Samsung representative at Best Buy can set up a personal demonstration for your next galaxy device. Develop healthy eating habits with Samsung Health, with which you can record your meals and snacks every day. For Software or firmware questions, we suggest the following: For product performance questions, we suggest the following: Contact us online through chat and get support from an expert on your computer, mobile device or tablet. I contacted Samsung members with this issue several times. Till now rebooting the phone assisted many Samsung users to restore the step counts in the Samsung Health App. 02-09-2019 ) in. The Bluetooth icon in my status bar on the phone will show the connected symbol. Following the recent Samsung Health update, I can no longer get into the app. Hope that helps. 1 View All. My previous phone was a Samsung and when I replaced it I found I could transfer my health history which is why I still use Samsung Health, 04-12-2021 Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. Fast, easy checkout with Shop Samsung App. THE FIX HAS BEEN FOUND FOR THE DREADED SAMSUNG GALAXY WATCH STEP COUNT ERROR!!! How do I stop Samsung Health and Samsung Health Monitor from running in the background? I have logged into the samsung account I previously used on my new phone but that doesn't make a difference. ) in, Hello, I know how frustrating this can be. or go to steps in the app, click the 3 dots choose target to show. 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